DoD-Secret Tech Support Specialist (Contract)

Datrose; Scottsdale (AZ); On-site; USD 40,000 - 57,000; Part time

Job summary

Defense-Aerospace is seeking an Advanced Technical Service Associate to provide advanced technical support for complex electro/mechanical systems, software, and networks during a 18-month contract in Scottsdale, AZ. The role requires a Secret clearance and strong hands-on troubleshooting experience.

You will work with field engineers and customers, document root causes, and assist with installations or training as needed, ensuring compliance with DoD security and quality standards.

Qualifications

• Associate's degree or equivalent plus at least 3 years of relevant experience.
• Must have Secret clearance at time of hire.
• Proficient in network/IT systems and Windows environments.
• Experience with CA Spectrum OneClick, Oracle CRM and SQL Server preferred.

Responsibilities

• Provides technical support to field engineers and customers diagnosing complex equipment.
• Responds when first-line support cannot isolate issues.
• Reports design, reliability and maintenance problems to engineering.
• Assists in customer installation and training when needed.
• Supports highly technical products for customers/users.
• Interacts directly with customers on technical systems.
• Provides technical service management and support for customer programs.
• Ensures repairs comply with policy and quality requirements.

Skills

Security+

Network management

SQL Server

Software admin

Windows troubleshooting

Root cause analysis

Customer service

CA Spectrum OneClick

Oracle CRM

Terminal Server

HBSS

Anti-virus

Network monitoring

Asset management

Active Directory

DoD/DHS experience

Education

Associate's degree or equivalent

Job description

Defense-Aerospace is seeking an Advanced Technical Service Associate to provide advanced technical support for complex electro/mechanical systems, software, and networks during a 18-month contract in Scottsdale, AZ. The role requires a Secret clearance and strong hands-on troubleshooting experience.

You will work with field engineers and customers, document root causes, and assist with installations or training as needed, ensuring compliance with DoD security and quality standards.