Technical Support Specialist (Secret Clearance)

Mesotech International, Inc.; Rancho Cordova (CA); On-site; USD 34,440 - 52,348; Full time

Benefits offered by this job

Health insurance

PTO

401k

Job summary

Mesotech International, Inc. in Rancho Cordova is seeking a Technical Support Specialist to provide crucial 24/7 helpdesk support for US Department of Defense systems. This full-time position involves diagnosing hardware and software issues, managing certificates, and ensuring compliance with government regulations.

Ideal candidates are US citizens with a high school diploma, 2+ years of experience in technical support, and the ability to obtain a Secret clearance. Mesotech offers competitive compensation and a comprehensive benefits program.

Qualifications

• US citizen with the ability to obtain a Secret security clearance.
• 2+ years of experience in technical support.
• Ability to obtain DoD 8570 certification.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Assist in documentation of cybersecurity issues.
• Manage certificates for equipment on a secure network.
• Provide technical support via phone and email.
• Monitor status of tickets and report to management.

Skills

Technical support

Troubleshooting

Cybersecurity knowledge

Customer service

Education

High school diploma

Associate’s degree in IT or related field

Bachelor’s degree in related technical field

Job description

Technical Support Specialist (Secret Clearance)

• Full-time
• Compensation: USD 25 - USD 38 - hourly

Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career.

We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks.

Our current shift opening is for 00:00-8:30 am overnight which includes weekends. This position requires a government security clearance; you must be a US citizen for consideration.

Responsibilities

• Diagnose and resolve hardware and software issues in a timely manner.
• Assist in documentation and resolution of cybersecurity related issues.
• Remotely apply patches, updates, and fixes to fielded systems.
• Quickly identify and troubleshoot network issues.
• Manage certificates for equipment on a secure network.
• Provide technical support to end users and maintenance technicians via phone and email.
• Work closely with engineering team to resolve complex problems.
• Accurately enter data into ticket tracking systems and asset management.
• Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
• Report status of tickets and parts to management during weekly meetings.
• Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.

Minimum Qualifications

• US citizen with the ability to obtain a Secret security clearance
• High school diploma
• Associate’s degree in IT or related field
• 2+ years of experience in technical support
• Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA‑Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
• Fluent in written and spoken English.

Preferred Qualifications

• Bachelor’s degree in related technical field.
• Experience in cybersecurity field
• Active Secret security clearance.
• Work experience on DoD contracts and maintaining equipment on DoD networks.

Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $25 - $38 per hour DOE. Mesotech is an equal opportunity employer.