Secret-Cleared Helpdesk Specialist - On-Site Tech Support

Maximus, Inc.; Colorado Springs (CO); On-site; USD 34,000 - 41,000; Full time

Job summary

Maximus, Inc. seeks a Helpdesk Specialist to support a federal client with mission critical systems in defense of our Homeland. You will triage, research, and respond to user questions, providing essential technical support for the program and systems.

The role is on-site in Colorado Springs, requires a Secret clearance, and involves rotating on-call duties with long shifts as part of a 24x7 operations center. Prior incident management experience is valued.

Qualifications

• 1-3 years of experience in Helpdesk/ServiceDesk/Call Center.
• Experience utilizing an Incident Management Ticketing System such as ServiceNow or comparable systems.
• Active Secret clearance is required.
• Willingness to participate in a 24x7x365 on-call schedule and extended shifts.

Responsibilities

• Respond to calls, emails, and personnel requests for technical support.
• Identify, research, and resolve technical problems.
• Document, track, and monitor problems to ensure timely resolution.
• Correct application issues, solve network and security problems, and identify common PC problems.
• Create user accounts and manage access rights for multiple applications.

Skills

Customer service

Technical troubleshooting

Communication

Education

High school diploma or GED

Tools

ServiceNow

Job description

Maximus, Inc. seeks a Helpdesk Specialist to support a federal client with mission critical systems in defense of our Homeland. You will triage, research, and respond to user questions, providing essential technical support for the program and systems.

The role is on-site in Colorado Springs, requires a Secret clearance, and involves rotating on-call duties with long shifts as part of a 24x7 operations center. Prior incident management experience is valued.