Technical Support Specialist - DoD Secret Clearance

DANE LLC; Chantilly (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

A technology services firm in Chantilly, Virginia, is seeking a full-time position that involves systems administration and customer support. The ideal candidate will have an associate's degree and 1-3 years of relevant experience, along with strong customer service and communication skills. Responsibilities include troubleshooting hardware issues and managing accounts within an Active Directory environment. A comprehensive benefits package including health insurance and tuition assistance is offered.

Qualifications

• Minimum 1-3 years of relevant experience.
• One or more industry standard certifications preferred (A+, Security+, Network+).
• Experience providing Tier 1 and 2 technical support.

Responsibilities

• Perform systems administrative and operational duties on computer systems.
• Provide troubleshooting for laptop and mobile devices.
• Analyze and repair basic hardware problems.

Skills

Strong customer service skills

Excellent communication skills

Interpersonal skills

Attention to detail

Technical support experience

Education

Associate's Degree or Equivalent

Tools

ServiceNow ticketing system

Job description

A technology services firm in Chantilly, Virginia, is seeking a full-time position that involves systems administration and customer support. The ideal candidate will have an associate's degree and 1-3 years of relevant experience, along with strong customer service and communication skills. Responsibilities include troubleshooting hardware issues and managing accounts within an Active Directory environment. A comprehensive benefits package including health insurance and tuition assistance is offered.