Secret-Clearance Tech Support Specialist (Overnight)

Mesotech; Rancho Cordova (CA); Vor Ort; USD 34.440 - 52.348; Vollzeit

Benefits dieser Stelle

Health insurance

PTO

401k

Zusammenfassung

Mesotech is seeking a full-time Technical Support Specialist with Secret clearance to support the US Department of Defense. This role involves diagnosing and resolving technical issues for a range of equipment, remotely applying updates, and ensuring customer satisfaction. Candidates should be US citizens, have a high school diploma and some college education in IT, with 2+ years of experience. A comprehensive benefits program, including health insurance and 401k, is provided.

Qualifikationen

• US citizen with the ability to obtain a Secret security clearance.
• 2+ years of experience in technical support.
• Ability to obtain DoD 8570 baseline certification.

Aufgaben

• Diagnose and resolve hardware and software issues.
• Assist in documentation and resolution of cybersecurity related issues.
• Provide technical support via phone and email.

Kenntnisse

Technical support

Network troubleshooting

Customer service

Cybersecurity issue resolution

Ausbildung

High school diploma

Associate’s degree in IT or related field

Bachelor’s degree in related technical field

Tools

Ticket tracking systems

Asset management systems

Jobbeschreibung

Mesotech is seeking a full-time Technical Support Specialist with Secret clearance to support the US Department of Defense. This role involves diagnosing and resolving technical issues for a range of equipment, remotely applying updates, and ensuring customer satisfaction. Candidates should be US citizens, have a high school diploma and some college education in IT, with 2+ years of experience. A comprehensive benefits program, including health insurance and 401k, is provided.