Technical Support Specialist – SaaS & Parking Tech (San Diego)

IPS Group Inc.; San Diego (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

IPS Group, Inc. in San Diego, CA seeks a Customer Support Representative to provide first-line support to clients, troubleshoot basic technical issues, and ensure timely resolution or escalation.

You will follow established processes, document interactions, and escalate more complex issues to advanced support or engineering teams. Responsibilities include logging tickets, updating customers, handling quotes, and assisting with order status and shipping updates.

Qualifications

• 1–3 years in customer support or help desk.
• Basic understanding of computer systems and troubleshooting.
• Experience supporting technical products or SaaS platforms.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, chat and portal.
• Respond to and resolve routine issues related to IPS hardware, software, and systems.
• Log, track, and update support tickets in the case management system.
• Escalate complex issues with clear documentation to advanced support or engineering.
• Assist with order status inquiries, shipping updates, and general client requests.

Skills

Customer support

Communication

Troubleshooting

Process adherence

Education

SaaS experience

CRM tools

Tools

Ticketing systems

CRM tools

Job description

IPS Group, Inc. in San Diego, CA seeks a Customer Support Representative to provide first-line support to clients, troubleshoot basic technical issues, and ensure timely resolution or escalation.

You will follow established processes, document interactions, and escalate more complex issues to advanced support or engineering teams. Responsibilities include logging tickets, updating customers, handling quotes, and assisting with order status and shipping updates.