Client IT Support Specialist — MSP & Networking

S1 Technology; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution. You enjoy troubleshooting, talking with end users, and helping businesses leverage technology beyond just fixing tickets.

The role involves responding to support requests by phone, email, and remote tools, and solving workstation, server, and network issues in client environments. You will manage tickets end-to-end with clear communication and realistic timelines.

Qualifications

• Experience supporting end-users in a fast-paced service desk or similar role where you owned issues.
• Experience with Microsoft 365, SharePoint, Teams, and related services is beneficial.
• Ability to juggle multiple tickets and communicate status clearly to clients.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until the issue is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues (switches, firewalls, Wi‑Fi, VLANs).
• Own client tickets from beginning to end with escalation from your team when needed to ensure timely resolution.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines to clients.

Skills

End-user support experience

Troubleshooting

Clear communication

Time management

Tools

Microsoft 365 Administration

Windows Server Administration

Networking basics

Job description

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution. You enjoy troubleshooting, talking with end users, and helping businesses leverage technology beyond just fixing tickets.

The role involves responding to support requests by phone, email, and remote tools, and solving workstation, server, and network issues in client environments. You will manage tickets end-to-end with clear communication and realistic timelines.