Technical Support Specialist for ICS Car Wash Systems

Innovative Control Systems, Inc; Bethlehem (Northampton County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

On-site cafeteria

Employee fitness center

Job summary

Innovative Controls Systems (ICS) is seeking a first level technical support specialist to assist users of ICS products and services. You will troubleshoot and resolve issues via phone and remote tools following ITIL standards, while providing training and best-practice guidance.

Additional responsibilities include problem solving, software and hardware maintenance, testing, and network verification. Flexibility for weekend/holiday shifts and potential overnight travel is required.

Qualifications

• Associates degree or equivalent from Two-year College or technical school or equivalent experience.
• Six months or more of directly related customer service experience and/or equivalent in-house training.
• Previous contact center experience, electrical or mechanical a plus.
• Basic understanding of: Networking, Computers (hardware and software), MS Office, and networking principles.

Responsibilities

• Maintain a professional and positive demeanor while in the call center or on company business.
• Good communication skills.
• Contributes to support team effort by accomplishing related results as needed.
• Identifies problem and course of action within time limit set by call priority.
• Notifies Floor Manager if COA hasn’t been achieved within allowable time limit.
• Follows schedule set forth by management.
• Available to work weekends and holidays on a rotating schedule.
• Available to work overtime as call volume demands.
• Ability to travel overnight when called upon.
• Ability to train others.
• All miscellaneous duties delegated by Support Management.

Skills

Communication skills

Troubleshooting

Customer service

Teamwork

Training others

Overtime flexibility

Willingness to travel

Education

Associates degree

Tools

MS Office

Networking basics

Hardware/software basics

Job description

Innovative Controls Systems (ICS) is seeking a first level technical support specialist to assist users of ICS products and services. You will troubleshoot and resolve issues via phone and remote tools following ITIL standards, while providing training and best-practice guidance.

Additional responsibilities include problem solving, software and hardware maintenance, testing, and network verification. Flexibility for weekend/holiday shifts and potential overnight travel is required.