National Support Specialist - Client Success & Ticket Lead

Automated Systems Design, Inc.; Hickory (NC); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Uncapped Commission

100% Paid Medical and Dental

401(k) matching

15 days PTO in first two years

Promotions and room for growth

Job summary

Automated Systems Design, Inc. is seeking a National Support Specialist to serve as the primary contact for clients and technicians on support tickets.

You will coordinate communications, manage scheduling and tickets, and provide accurate project estimates from the field to the client. The role emphasizes customer service, collaboration with internal teams, and maintaining CRM updates to reflect project status.

Qualifications

• Associates degree preferred or equivalent work experience.
• Familiarity with networking, access control, CCTV, low voltage cabling, wireless networks, AV systems is a plus.

Responsibilities

• Act as liaison between clients and technicians regarding support tickets.
• Schedule and manage ticket lifecycle to ensure timely closure.
• Deliver excellent customer service and client satisfaction.

Skills

Coordination & communication

Scheduling & ticket management

Customer service

Project estimates

Team collaboration

CRM updates

Education

Associates degree preferred or equivalent experience

Tools

CRM software

Job description

Automated Systems Design, Inc. is seeking a National Support Specialist to serve as the primary contact for clients and technicians on support tickets.

You will coordinate communications, manage scheduling and tickets, and provide accurate project estimates from the field to the client. The role emphasizes customer service, collaboration with internal teams, and maintaining CRM updates to reflect project status.