Senior Technical Support Specialist - Remote & Onsite

MS Shift, Inc.

Las Vegas (NV)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Job summary

MS SHIFT seeks an experienced technical support specialist to assist high-end clients with diagnosis, installation, setup, and troubleshooting of software and hardware, onsite and remote. You will guide users through step-by-step solutions and ensure system reliability.

The ideal candidate has a CS degree and at least five years in technical support, excellent communication, and a patient, proactive approach.

Qualifications

Minimum 5+ years of professional technical assistance.
Strong verbal and written communication skills.
Experience supporting non-technical end users.
Experience supporting mission-critical systems by phone.
Fluency in Spanish is a plus.

Responsibilities

Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
Install, implement, maintain, troubleshoot and/or repair our software and hardware.
Accurately process and record transactions using our internal, detailed ticketing system.
Escalate deeper technical issues to a supervisor as required to drive resolution.
Offer alternative solutions where appropriate with the objective of retaining system functionality.
Follow up and make scheduled call backs to customers.
Ensure systems reliability, integrity and security.
Stay current with product information, changes and updates.