Technical Support Specialist Level 1

Centric Software, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Centric Software, Inc. is seeking a Remote Technical Support Specialist (Level 1) to coordinate cloud upgrades and assist in project execution. You will work with Support and Cloud Operations, communicating with customers about maintenance and security updates, and tracking timelines using JIRA.

The role emphasizes growth into Technical Support, Customer Success, and Professional Services, with opportunities across time zones and a remote setting in North America.

Qualifications

• Strong written and verbal communication.
• Organized, detail-oriented, able to manage multiple priorities.
• Curious and adaptable, eager to grow in a technical environment.
• Basic understanding of SaaS, enterprise software, or cloud platforms.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Proactively communicate with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
• Serve as a liaison between departments to ensure smooth, on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning.

Skills

Communication skills

Organizational skills

Curiosity and adaptability

Independent work in remote setting

Tools

JIRA

Job description

About Centric Software:

CentricSoftware®is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
• Serve as a liaison between departments to ensure smooth, on-time project execution
• Assist in internal process improvements and documentation
• Participate in structured training programs to gain technical knowledge and product expertise
• Support project managers in customer-related activities and planning

What You’ll Gain

• Deep understanding of Centric PLM — the #1 global PLM software
• Exposure to cloud infrastructure , SaaS operations, and enterprise client communications
• Hands-on experience in technical coordination and project support
• Collaboration with cross-functional teams across time zones
• A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more

We’re Looking For Someone Who

• Has strong communication skills, both written and verbal
• Is organized, detail-oriented, and able to manage multiple priorities
• Is curious, adaptable, and eager to grow in a technical environment
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Is comfortable working independently in a remote setting
• Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

Career Path & Evaluation

• Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
• Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.