Senior Technical Support Engineer

Centric Software, Inc.; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

International team collaboration

Job summary

Centric Software, Inc. is seeking a Senior Technical Support Engineer to join our remote North America team. You will deliver exceptional customer support and technical guidance with a focus on North America customers, handling inquiries and providing efficient solutions.

Your role includes working with R&D, Services, Cloud Operations, and Pre‑sales to resolve issues and meet project timelines. Ideal candidates have 5+ years in a technical customer-facing role, experience with software

Qualifications

• 5+ years in a customer-facing technical role
• Experience in software installation, database management and cloud infrastructure
• Familiarity with PLM/PDM solutions is a plus

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills

Customer-facing

Software troubleshooting

Problem solving

Software installation

Database management

Cloud infrastructure

Education

Bachelor’s or Master’s degree in Computer Engineering/IT

Tools

SQL Server

Oracle

AWS

Azure

Google Cloud

Centric 8 installation

Job description

About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Title: Senior Technical Support Engineer Location: Remote

About Centric Software: Centric Software stands at the forefront of innovation, delivering cutting‑edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast‑moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.

Job Summary

We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you’ll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you’ll play a critical role in empowering businesses to bring their products to market.

Key Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre‑sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Qualifications

• Demonstrated expertise in customer‑facing roles, coupled with strong software troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What we offer

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Join Centric Software®, where digital transformation meets real‑world impact. We design and deliver next‑generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi‑category retail—to become smarter, leaner and more sustainable. Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe. Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.