Remote Technical Support Specialist I | SaaS/Cloud Ops

Centric Software, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Centric Software, Inc. is seeking a Remote Technical Support Specialist (Level 1) to coordinate cloud upgrades and assist in project execution. You will work with Support and Cloud Operations, communicating with customers about maintenance and security updates, and tracking timelines using JIRA.

The role emphasizes growth into Technical Support, Customer Success, and Professional Services, with opportunities across time zones and a remote setting in North America.

Qualifications

• Strong written and verbal communication.
• Organized, detail-oriented, able to manage multiple priorities.
• Curious and adaptable, eager to grow in a technical environment.
• Basic understanding of SaaS, enterprise software, or cloud platforms.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Proactively communicate with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
• Serve as a liaison between departments to ensure smooth, on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning.

Skills

Communication skills

Organizational skills

Curiosity and adaptability

Independent work in remote setting

Tools

JIRA

Job description

Centric Software, Inc. is seeking a Remote Technical Support Specialist (Level 1) to coordinate cloud upgrades and assist in project execution. You will work with Support and Cloud Operations, communicating with customers about maintenance and security updates, and tracking timelines using JIRA.

The role emphasizes growth into Technical Support, Customer Success, and Professional Services, with opportunities across time zones and a remote setting in North America.