Technical Support Specialist I - Frontline IT Troubleshooter

The Scarlett Group

Jacksonville (FL)

On-site

USD 25,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Company-paid certification program

Annual bonus opportunity

Professional development and training

401(k) with company match

Paid Time Off (PTO)

Paid company holidays

Yearly bonus opportunity

Certification program support

Employee referral bonus program

Medical, dental, and vision insurance

Life insurance

Job summary

Scarlett Group in Jacksonville, FL is hiring a Technical Support Specialist I to join our Support team as a front-line resource for clients. This role is ideal for someone early in their IT career who enjoys troubleshooting and helping people.

On-site, local candidates only, with hourly pay and benefits. You will provide first-level support for hardware, software, peripherals, and basic network connectivity, document incidents in the ticketing system, and escalate issues as needed.

Qualifications

High school diploma or equivalent required.
1+ year of Help Desk, Technical Support, Customer Service, or related experience preferred.
Familiarity with Microsoft Windows operating systems, Microsoft 365 applications, and basic networking concepts.
Strong troubleshooting and problem-solving skills.
Excellent communication, interpersonal, and customer service abilities.
Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
Strong desire to learn and grow within the IT field.
CompTIA A+, ITIL Foundation, or other entry-level certifications are a plus.
Valid driver's license and reliable transportation required.

Responsibilities

Provide first-level technical support for hardware, software, peripheral devices, and basic network connectivity issues.
Respond to, troubleshoot, and resolve support requests while delivering exceptional customer service.
Document incidents, troubleshooting steps, resolutions, and technical information within the ticketing system.
Escalate complex technical issues to senior engineers or appropriate support teams as needed.
Assist with workstation setup, deployment, maintenance, and hardware replacement activities.
Support Microsoft Windows environments, desktop applications, printers, and common business technologies.
Follow established support processes, service standards, and documentation procedures.
Collaborate with team members to ensure timely resolution of client issues and requests.
Participate in rotating on-call responsibilities and occasional after-hours support when required.