Technical Support Specialist I - Customer Care

Armstrong; Butler (Butler County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Free/discounted services

Medical insurance

Dental insurance

Vision insurance

401(k) plan participation

Award-winning environment

Employee recognition programs

Job summary

Armstrong is seeking a customer service-focused professional to resolve inquiries by phone and support multiple communication channels. You will troubleshoot internet and device issues, enter work orders, and maintain accurate customer records in our systems.

This role requires strong communication, job-related training, and the ability to meet performance metrics while delivering friendly, reliable service.

Qualifications

• High school diploma or GED required; degrees preferred.
• Advanced computer skills; ability to navigate between multiple windows.
• Strong typing, verbal and written skills are necessary.
• Familiarity with desktop and mobile operating systems as well as security software packages.
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment.
• Must be able to work flexible afternoon/evening weekday and/or weekend shifts.

Responsibilities

• Resolve customer inquiries over the telephone.
• Proficient handling of internet and telephone troubleshooting inquiries.
• Support email platforms including webmail, mobile devices, and software clients.
• Accurately enter work orders and tickets, updating customer accounts and contact information.
• Troubleshoot wired and wireless networks including Plume and Armstrong streaming devices.
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR.
• Meet or exceed A360 call quality program targets.
• Utilize training materials and job tools to resolve customer issues.
• Accept and process customer payments.

Skills

Customer service

Active listening

Verbal communication

Written communication

Typing

Education

High school diploma or GED

Job description

Armstrong is seeking a customer service-focused professional to resolve inquiries by phone and support multiple communication channels. You will troubleshoot internet and device issues, enter work orders, and maintain accurate customer records in our systems.

This role requires strong communication, job-related training, and the ability to meet performance metrics while delivering friendly, reliable service.