Technical Service Representative 1

Armstrong; Butler (Butler County); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Free/discounted services

Medical insurance

Dental insurance

Vision insurance

401(k) plan participation

Award-winning environment

Employee recognition programs

Résumé du poste

Armstrong is seeking a customer service-focused professional to resolve inquiries by phone and support multiple communication channels. You will troubleshoot internet and device issues, enter work orders, and maintain accurate customer records in our systems.

This role requires strong communication, job-related training, and the ability to meet performance metrics while delivering friendly, reliable service.

Qualifications

• High school diploma or GED required; degrees preferred.
• Advanced computer skills; ability to navigate between multiple windows.
• Strong typing, verbal and written skills are necessary.
• Familiarity with desktop and mobile operating systems as well as security software packages.
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment.
• Must be able to work flexible afternoon/evening weekday and/or weekend shifts.

Responsabilités

• Resolve customer inquiries over the telephone.
• Proficient handling of internet and telephone troubleshooting inquiries.
• Support email platforms including webmail, mobile devices, and software clients.
• Accurately enter work orders and tickets, updating customer accounts and contact information.
• Troubleshoot wired and wireless networks including Plume and Armstrong streaming devices.
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR.
• Meet or exceed A360 call quality program targets.
• Utilize training materials and job tools to resolve customer issues.
• Accept and process customer payments.

Connaissances

Customer service

Active listening

Verbal communication

Written communication

Typing

Formation

High school diploma or GED

Description du poste

Looking for a company where your contributions are valued and your growth is encouraged?

Join a family-owned company that is a leader in our industries and committed to the success of our employees. We provide opportunities to learn, grow and build a rewarding career while making a meaningful contribution to our continued success.

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, November 30, 2026

(Class date and time are subject to change)

What's In It For You

• Competitive hourly wage with free/discounted services
• Medical, Dental and Vision insurance available day
• Award-winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

What You'll Be Doing

• Resolve customer inquiries over the telephone
• Proficient handling of internet and telephone troubleshooting inquiries
• Support email platforms including webmail, mobile devices, and software clients
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Additional duties or responsibilities may be assigned as necessary
• Accept and process customer payments

What You'll Need

• High school diploma or general education degree (GED) is required; Certifications or degrees preferred
• Advanced computer skills are required; proficiency navigating between multiple windows is necessary
• Strong typing, verbal and written skills are necessary for success
• Familiarity with desktop and mobile operating systems as well as security software packages
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.