Technical Service Representative 1

The Ziegenfelder Company; Butler (Butler County); Sur place; USD 17 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Medical, Dental and Vision insurance

401(k) plan participation

Award-winning, positive work env.

Opportunity for advancement

Employee recognition programs

Résumé du poste

Armstrong Group is seeking a motivated Customer Service Representative to join our team in the United States. This role focuses on resolving customer inquiries via phone and digital channels, with a emphasis on troubleshooting, accurate data entry, and timely escalation as needed.

The ideal candidate has a high school diploma or GED, strong typing and communication skills, and up to 6 months of customer-service experience.

Qualifications

• High school diploma or GED required; certifications preferred.
• Strong typing, verbal and written communication skills essential.
• Experience in customer service, retail, or helpdesk is a plus.

Responsabilités

• Resolve customer inquiries over the telephone.
• Troubleshoot internet and telephone issues for customers.
• Support email platforms including webmail and mobile clients.
• Enter work orders and update customer accounts accurately.
• Troubleshoot wired and wireless networks (Plume/Armstrong devices).
• Meet or exceed CSR KPI targets (ATT, ACW, AHT, FCR).
• Meet or exceed call quality program targets (A360).
• Process customer payments as needed.

Connaissances

Typing

Customer service

Communication

Multi-window navigation

Flexible shifts

Formation

High School Diploma or GED

Outils

CRM systems

Description du poste

Looking for a company where your contributions are valued and your growth is encouraged?

Join a family-owned company that is a leader in our industries and committed to the success of our employees. We provide opportunities to learn, grow and build a rewarding career while making a meaningful contribution to our continued success.

OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, November 30, 2026 (Class date and time are subject to change)

What's In It For You:

• Competitive hourly wage with free/discounted services
• Medical, Dental and Vision insurance available day
• Award-winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

What You'll Be Doing:

• Resolve customer inquiries over the telephone
• Proficient handling of internet and telephone troubleshooting inquiries
• Support email platforms including webmail, mobile devices, and software clients
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Additional duties or responsibilities may be assigned as necessary
• Accept and process customer payments

What You'll Need:

• High school diploma or general education degree (GED) is required; Certifications or degrees preferred
• Advanced computer skills are required; proficiency navigating between multiple windows is necessary
• Strong typing, verbal and written skills are necessary for success
• Familiarity with desktop and mobile operating systems as well as security software packages
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.