Technical Support Specialist — Growth & Onboarding Lead

ScaleAdvantage Corp; Yuma (AZ); On-site; USD 55,000 - 80,000; Full time

Job summary

ScaleAdvantage Corp in Yuma, AZ, seeks a Technical Support Specialist for a temporary role with quotas and coaching to excel. You will own Gorgias initiatives, drive customer-focused GTM efforts, and collaborate with a strong team to reclaim at-risk accounts.

The ideal candidate brings comfort presenting to leadership, CSAT survey experience, and a detail-oriented, collaborative mindset to help ScaleAdvantage Corp win in a competitive market.

Qualifications

• Demonstrated comfort presenting to mid-level leadership.
• Hands-on proficiency with CSAT surveys, ideally paired with Jira Service Management.
• A teammate’s instinct to unblock others before yourself.
• An eye for the flat-and-fast detail that separates fine from finished.

Responsibilities

• Lead customer-centric go-to-market efforts for products launching in AZ.
• Spot which Yuma accounts are about to churn and win them back.
• Turn ScaleAdvantage Corp’s differentiator into a concise pitch.
• Win back accounts a previous Technical Support Specialist let slip.
• Hunt for partnership angles no one in Yuma, AZ has tried.
• Script the webinar that fills the sales marketing top of funnel.
• Rewrite the one-pager until a Yuma stranger gets it in ten seconds.
• Walk new sales marketing clients through onboarding so they stick around.

Skills

Leadership presentation

CSAT surveys

Collaborative mindset

Detail orientation

Tools

Jira Service Management

Job description

ScaleAdvantage Corp in Yuma, AZ, seeks a Technical Support Specialist for a temporary role with quotas and coaching to excel. You will own Gorgias initiatives, drive customer-focused GTM efforts, and collaborate with a strong team to reclaim at-risk accounts.

The ideal candidate brings comfort presenting to leadership, CSAT survey experience, and a detail-oriented, collaborative mindset to help ScaleAdvantage Corp win in a competitive market.