Technical Support Specialist

ScaleAdvantage Corp; Yuma (AZ); Sur place; USD 55 000 - 80 000; Plein temps

Résumé du poste

ScaleAdvantage Corp in Yuma, AZ, seeks a Technical Support Specialist for a temporary role with quotas and coaching to excel. You will own Gorgias initiatives, drive customer-focused GTM efforts, and collaborate with a strong team to reclaim at-risk accounts.

The ideal candidate brings comfort presenting to leadership, CSAT survey experience, and a detail-oriented, collaborative mindset to help ScaleAdvantage Corp win in a competitive market.

Qualifications

• Demonstrated comfort presenting to mid-level leadership.
• Hands-on proficiency with CSAT surveys, ideally paired with Jira Service Management.
• A teammate’s instinct to unblock others before yourself.
• An eye for the flat-and-fast detail that separates fine from finished.

Responsabilités

• Lead customer-centric go-to-market efforts for products launching in AZ.
• Spot which Yuma accounts are about to churn and win them back.
• Turn ScaleAdvantage Corp’s differentiator into a concise pitch.
• Win back accounts a previous Technical Support Specialist let slip.
• Hunt for partnership angles no one in Yuma, AZ has tried.
• Script the webinar that fills the sales marketing top of funnel.
• Rewrite the one-pager until a Yuma stranger gets it in ten seconds.
• Walk new sales marketing clients through onboarding so they stick around.

Connaissances

Leadership presentation

CSAT surveys

Collaborative mindset

Detail orientation

Outils

Jira Service Management

Description du poste

If chasing flat numbers bores you, the Technical Support Specialist seat at ScaleAdvantage Corp comes with quotas worth beating and Coaching worth mastering. You’ll take full ownership of Gorgias initiatives, work alongside a strong team, and earn $55,000 - $80,000 in this temporary role.

Key Responsibilities

• Lead customer-centric go-to-market efforts for products launching in AZ
• Spot which Yuma accounts are about to churn and win them back
• Turn ScaleAdvantage Corp’s autonomy-rich differentiator into a thirty-second pitch
• Win back the accounts a previous Technical Support Specialist let slip
• Hunt for partnership angles no one in Yuma, AZ has tried
• Script the webinar that fills the sales marketing top of funnel
• Rewrite the one‑pager until a Yuma stranger gets it in ten seconds
• Walk new sales marketing clients through onboarding so they stick around

What You’ll Bring

• Demonstrated comfort presenting to mid-level leadership
• Hands‑on proficiency with Customer Satisfaction Surveys, ideally paired with Jira Service Management
• A teammate’s instinct to unblock others before yourself
• An eye for the flat‑and‑fast detail that separates fine from finished

ScaleAdvantage Corp is a learning-obsessed, customer-obsessed sales marketing company proudly built in Yuma, AZ. The door to every manager at ScaleAdvantage Corp is genuinely open, calendar permitting and politics aside.

Step into $55,000 - $80,000, real mentorship, a benefits package that delivers, and the kind of flexible temporary rhythm people rarely leave.

Refreshed minutes ago, this Technical Support Specialist req is wide open and taking applications.