Growth-Focused Tech Support Specialist

Energy Innovation Corp; Augusta (GA); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility

Growth opportunities

Job summary

Eastdil Secured in Augusta, GA is seeking a Technical Support Specialist to drive post-sale success, sponsor partnerships, and client references. The role emphasizes de-escalation, first-call resolution, and direct interaction with buyers in the Augusta market.

You will coordinate Zendesk-to-CRM handoffs, segment audiences, and walk the GA territory driving demonstrations and case studies to close deals. Mentorship and flexibility are part of the package.

Qualifications

• Must have a proven work ethic and willingness to learn customer satisfaction surveys quickly.
• Ability to adapt as business needs evolve.
• Strong instincts for reading a room in-person or virtually.
• Solid knowledge of First Call Resolution and de-escalation techniques.

Responsibilities

• Line up sponsorships to position Eastdil Secured in front of buyers.
• Own post-sale check-in to turn clients into references.
• Own the handoff document between Zendesk and CRM to avoid gaps.
• Segment audiences and personalize outreach to boost response rates.
• Walk the Augusta, GA territory and know it well.
• Manage event sponsorships and lead-capture programs in Augusta.
• Sit in on demos and refine the script after losses.
• Pull case studies that close stalled Augusta deals.

Skills

Work Ethic

Customer Satisfaction

First Call Resolution

De-escalation

Tools

Zendesk

CRM

Job description

Eastdil Secured in Augusta, GA is seeking a Technical Support Specialist to drive post-sale success, sponsor partnerships, and client references. The role emphasizes de-escalation, first-call resolution, and direct interaction with buyers in the Augusta market.

You will coordinate Zendesk-to-CRM handoffs, segment audiences, and walk the GA territory driving demonstrations and case studies to close deals. Mentorship and flexibility are part of the package.