Customer Success Lead - Onboarding & Growth

Advantage HQ; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Advantage HQ is seeking a Customer Success Lead to ensure clients are welcomed from day one, guided through onboarding, and supported throughout their journey. You will lead escalations with empathy while maintaining proactive client health checks and clear, ongoing communication.

In this role, you will coordinate with sales, project managers, and coaches to ensure smooth delivery and growth opportunities for clients, helping them realize value and stay engaged over time.

Qualifications

• Experience in customer success, account management, or client services.
• Calm, warm, and confident when a conversation gets difficult.
• Clear writing and good listening.
• Good judgment on when to step in and who to bring in.

Responsibilities

• Resolve client escalations and disputes. Take the lead, gather the full picture, suggest solutions, and explain them with empathy.
• Catch concerns early by monitoring weekly client health and reaching out to prevent issues.
• Welcome new clients by leading onboarding calls so they know what to expect.
• Help clients grow with us by checking in at midpoint and end of the program to celebrate progress and discuss next steps.
• Keep the team informed by collaborating with sales, project managers, and coaches to prevent anything from slipping through the cracks.

Skills

Customer success

Account management

Clear writing

Active listening

Tools

Slack

Asana

Job description

Advantage HQ is seeking a Customer Success Lead to ensure clients are welcomed from day one, guided through onboarding, and supported throughout their journey. You will lead escalations with empathy while maintaining proactive client health checks and clear, ongoing communication.

In this role, you will coordinate with sales, project managers, and coaches to ensure smooth delivery and growth opportunities for clients, helping them realize value and stay engaged over time.