Customer Success Manager (US, Remote)

GrowthAssistant; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative environment

Ownership-driven role

Job summary

A fast-growing company in St. Louis, Missouri, seeks a Customer Success Manager to oversee enterprise-level client relationships and ensure successful onboarding. The role involves leading client engagements, collaborating with Account Managers, and identifying growth opportunities. Candidates should have 2-3 years of experience in Customer Success or Account Management, strong communication skills, and proficiency in CRM tools. Competitive compensation and a collaborative environment are offered.

Qualifications

• 2-3+ years of experience in Customer Success or Account Management.
• Proven client implementation and account expansion skills.
• Exceptional communication and presentation skills.

Responsibilities

• Lead client onboarding for new clients.
• Manage client relationships and facilitate regular reviews.
• Monitor client health metrics and prepare detailed reports.

Skills

Customer Success

Account Management

Digital Marketing Knowledge

Communication Skills

Problem Solving

CRM Tools Proficiency

Tools

Salesforce

HubSpot

Notion

ClickUp

Job description

GrowthAssistant embeds elite global talent with growth‑obsessed founders and marketing teams. We help companies scale faster, smarter, and more affordably. In just four years of profitable growth, we’ve scaled to over $20M in revenue and work with industry‑leading clients such as DoorDash, Shopify, and Harry’s. We’re a fast‑growing, entrepreneurial company focused on building scalable systems, strong teams, and long‑term partnerships.

The Opportunity

As a Customer Success Manager (CSM), you will oversee the success, implementation, and growth of enterprise‑level client relationships. You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities. Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant’s strategic objectives.

What Your Day‑to‑Day Will Look Like

• Client Onboarding & Implementation:
• Lead the onboarding process for new clients, ensuring a smooth transition from sales to operational use.
• Collaborate with recruiting teams and clients to align implementation plans with business objectives.
• Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant’s solutions.
• Client Relationship Management:
• Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships.
• Build and maintain strong relationships with key stakeholders.
• Conduct regular check‑ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement.
• Strategic Engagement & Growth:
• Schedule and lead strategic customer engagements to optimize GA partnerships.
• Identify and communicate opportunities for expansion to Account Managers.
• Advocate for client needs internally, driving cross‑functional collaboration to enhance service delivery.
• Training & Advocacy:
• Provide customized business reviews and training content during and after client onboarding.
• Act as the client’s voice within GrowthAssistant, providing insights and recommendations to improve products and services.
• Ensure clients receive the necessary support to meet their goals.
• Reporting & Analysis:
• Monitor and analyze client health metrics and usage patterns.
• Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders.

What You Bring

• 2-3+ years of experience in Customer Success, Account Management, or a similar role, preferably in enterprise or mid‑market settings.
• Proven experience managing client implementations and driving account expansion.
• Strong understanding of digital marketing, staffing, and recruiting industries.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Notion, ClickUp).
• Strong problem‑solving abilities and a proactive, client‑focused mindset.
• Mastery in providing outstanding service and managing complex client relationships.
• Organized and self‑sufficient, with attention to detail and effective task management.

What We Offer

• High‑impact, ownership‑driven role
• Opportunity to influence strategy and build scalable systems
• Collaborative, fast‑growing environment
• Competitive compensation and benefitsRoom to grow with the company

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.