Technical Support Specialist — Fast IT Help

Flyper; Atlanta (GA); On-site; USD 43,000 - 65,000; Full time

Job summary

Flyper in Atlanta USA is seeking a Technical Support Specialist to provide technical assistance to clients via phone, email, and remote desktop. You will troubleshoot and resolve hardware and software issues, install and configure computer systems and applications, and educate clients on proper use of hardware and software.

Document all support activities in the ticketing system and escalate complex issues to senior IT staff when necessary, while collaborating with the team to improve processes

Qualifications

• Proven work experience as a Technical Support Specialist or similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of computer systems, networks, and applications.
• Experience with remote desktop tools (TeamViewer or LogMeIn).
• Ability to multitask and prioritize tasks.

Responsibilities

• Provide technical assistance to clients via phone, email, and remote desktop
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems and applications
• Educate clients on proper use of hardware and software
• Document all support activities in ticketing system
• Escalate complex issues to senior support team members or IT department when necessary
• Collaborate with team members to improve processes and procedures

Skills

Technical support

Communication skills

Multitasking

Customer service

Problem-solving

Education

Bachelor's degree in CS

Tools

TeamViewer

LogMeIn

Job description

Flyper in Atlanta USA is seeking a Technical Support Specialist to provide technical assistance to clients via phone, email, and remote desktop. You will troubleshoot and resolve hardware and software issues, install and configure computer systems and applications, and educate clients on proper use of hardware and software.

Document all support activities in the ticketing system and escalate complex issues to senior IT staff when necessary, while collaborating with the team to improve processes