Tech Support Specialist: Fast IT Help & Setup

Talentify; Stone Mountain (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking an IT Support Specialist to assist staff with hardware, software, and related systems, ensuring effective use and smooth daily operations. The role involves monitoring functionality, maintaining data practices, and coordinating IT activities across departments.

You will work with IT personnel to identify technology solutions aligned with organizational needs and contribute to planning and execution of routine IT tasks in a fast-paced environment.

Qualifications

• Associate degree or two years of experience in an information systems environment with one year in healthcare, financial, or clinical systems.
• Proficiency with Microsoft 365.
• Strong organizational abilities with the capacity to adjust priorities to meet changing deadlines.
• Ability to work independently and within a team.
• Attention to detail and sustained focus.
• Knowledge of computer systems and applicant-tracking platforms.

Responsibilities

• Contribute to planning and coordination of IT activities within a high-volume technical services environment.
• Resolve technical issues to help maintain smooth daily operations.
• Manage deployment and maintenance of hardware and software including PCs, operating systems, applications, and office technology.
• Install new technology such as operating systems, software, desktops, laptops, tablets, and related equipment.
• Perform routine maintenance on phone systems, computers, printers, network components, and other technical devices.
• Provide instruction on software and hardware use to end users.
• Set up user accounts and access levels for new personnel.
• Conduct system checks to help identify potential security concerns.
• Follow established IT procedures and assist with carrying out organizational technology practices.
• Coordinate system connections with external entities including participation in data-exchange activities.
• Work with technology vendors to address system needs and resolve technical matters.
• Maintain accurate equipment inventory including tagging, labeling, and license tracking.
• Provide routine communication to leadership, department heads, and end users regarding IT-related activities.

Skills

Microsoft 365

Organizational skills

Independent and team work

Attention to detail

IT systems knowledge

Applicant-tracking systems

Education

Associate degree or equivalent in CS or related field

Job description

Talentify is seeking an IT Support Specialist to assist staff with hardware, software, and related systems, ensuring effective use and smooth daily operations. The role involves monitoring functionality, maintaining data practices, and coordinating IT activities across departments.

You will work with IT personnel to identify technology solutions aligned with organizational needs and contribute to planning and execution of routine IT tasks in a fast-paced environment.