Remote IT Support Analyst: Fast-Paced Tech Troubleshooter

Skip Hop Inc; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Skip Hop Inc is looking for an IT Support Analyst to assist their team in resolving IT application issues. The ideal candidate must quickly adapt to new technologies and manage multiple tasks in a fast-paced environment.

The role requires excellent communication and customer service skills, ensuring timely problem resolution. Responsibilities include supporting users, managing IT product inquiries, and creating training resources.

Qualifications

• 2+ years of experience as a Support Analyst in fast-paced environments.
• High School Diploma required, college or certification preferred.
• Strong customer service and communication skills, verbal and written.

Responsibilities

• Maintain knowledge of IT project initiatives for support readiness.
• Provide support for IT products and services, answer questions.
• Create a positive support experience and build relationships.

Skills

Customer service

Problem solving

Technical support

Communication skills

Education

High School Diploma

Applicable certification

Tools

Adobe Creative Suite

MS Office

Cisco VPN

Active Directory

Job description

Skip Hop Inc is looking for an IT Support Analyst to assist their team in resolving IT application issues. The ideal candidate must quickly adapt to new technologies and manage multiple tasks in a fast-paced environment.

The role requires excellent communication and customer service skills, ensuring timely problem resolution. Responsibilities include supporting users, managing IT product inquiries, and creating training resources.