IT Support Specialist - MSP Expert (Remote/Onsite)

Microtech Systems, Inc.; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care

Paid time off

401k matching

Professional development

Job summary

MicroTech Systems is seeking a Technical Support Specialist to join our Boise, Idaho office. You will provide technical guidance and support to our business and clients, handling complex issues across Windows, Office 365, Exchange, and networked devices.

Ideal candidates have MSP experience, strong communication skills, and a proven ability to document work, meet SLAs, and resolve problems promptly both onsite and remotely.

Qualifications

• 4+ years of IT support experience in MSP environments preferred.
• Associate's degree in Computer Science or equivalent preferred.
• Experience with Office 365 installation, configuration, and troubleshooting.
• Experience with Windows Server, Active Directory, and troubleshooting.
• Experience with Microsoft Exchange.
• PowerShell scripting knowledge.
• Hypervisor administration.
• Backup solutions installation and troubleshooting.
• Strong time management and client relations skills.

Responsibilities

• Diagnosing and resolving advanced issues for applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
• Providing technical assistance and solutions to clients.
• Collecting specific and detailed information from reference sources, software utilities, or clients.
• Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• Ensuring tickets are promptly assigned and processed.
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Contacting clients and resolving issues within SLA timeframes.
• Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
• Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Skills

Office 365

Active Directory

Exchange

PowerShell

Scripting

Hypervisor

Backup solutions

Networking

Troubleshooting

Communication

Education

Associate's degree in Computer Science

Job description

MicroTech Systems is seeking a Technical Support Specialist to join our Boise, Idaho office. You will provide technical guidance and support to our business and clients, handling complex issues across Windows, Office 365, Exchange, and networked devices.

Ideal candidates have MSP experience, strong communication skills, and a proven ability to document work, meet SLAs, and resolve problems promptly both onsite and remotely.