Technical Support Specialist - Jackson, MS

Canopy Children's Solutions; Jackson (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

403b Retirement Plan with Match

Medical, Dental, Vision Insurance

PTO/Vacation

Employee Wellness Program and Counseling Services

Job summary

Canopy Children's Solutions in Jackson, Mississippi is seeking a Technical Support Specialist to provide technical support for desktop and laptop computers. The ideal candidate will have an associate’s degree in Computer Science or equivalent, along with at least 2 years of IT support experience.

Responsibilities include managing IT systems, providing user support, and ensuring interconnectivity of desktop computers with various systems. Strong communication skills, as well as experience in PC maintenance and network management, are essential for this role.

Qualifications

• At least 2 years of IT support experience required.
• Must have experience with current Windows operating systems.
• Experience should include internet and email support.

Responsibilities

• Provide technical support to end users via IT support systems.
• Track, prioritize, and document requests using IT support request system.
• Manage day-to-day operations of IT systems including computers and networks.

Skills

PC maintenance and repair

Software installation & maintenance

Network (LAN, WAN & VPN) installation and maintenance

Excellent communication skills

Education

Associate’s degree in Computer Science or equivalent trade school certification

Tools

Microsoft Server 2008 and above

Active Directory

Job description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview

• The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• The position utilizes one-on-one consultancy to end users and Organization Network staff.
• The position's responsibilities require independent analyses, communication and problem solving skills.
• Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities

• Provide technical support to end users via IT Support system(s).
• Track, prioritize and document requests using an IT support request system.
• Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
• Recommend and/or perform upgrades on systems to ensure longevity.
• Work with Regional Directors, IT management and procurement staff to purchase hardware and software.
• Assist with keeping Facility Manual documentation updated with current network configuration information.
• Keeps location inventory lists updated and accurate.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Work under Technical Support Specialist II on special projects as assigned by IT management.
• Assist in developing and maintaining IT systems to include, but not limited to: system hardware including user stations, servers and network hardware; communication systems including phone systems, cell phones and pagers.

Required Qualifications

• Associate’s degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
• Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
• Microsoft Server 2008 and above; excellent communication skills both verbal and written.
• Phone system experience helpful.
• Must be willing to use personal vehicle for Organization travel when required.
• Mileage will be reimbursed when applicable.