Implementation Specialist

Ideal Software Systems, Inc.; Meridian (MS); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work with cutting-edge software and payment technologies

Travel opportunities

Professional development skills

Job summary

Ideal Software Systems, Inc. is seeking an Implementation Specialist to deploy and support software solutions for clients across North America. The ideal candidate will demonstrate technical expertise and customer engagement throughout the installation and training process.

This role involves project coordination and customer support, along with opportunities for growth in consulting and technical leadership. Willingness to travel is essential to support clients effectively.

Qualifications

• Strong troubleshooting skills.
• Knowledge of Windows operating systems.
• Basics of networking fundamentals.
• Excellent customer-facing communication abilities.
• Capability in project coordination.
• Willingness to travel.

Responsibilities

• Deploy software and hardware solutions for customers.
• Provide customer training and support during onboarding.
• Coordinate technical service projects.
• Travel to customer locations for field services.

Skills

Troubleshooting skills

Windows knowledge

Networking fundamentals

Customer-facing communication skills

Project coordination abilities

Job description

Position Summary

Ideal Software Systems is seeking a motivated and technically skilled Implementation Specialist to join our growing Professional Services team. This role is responsible for deploying, configuring, and supporting software and hardware solutions for customers throughout North America. The Implementation Specialist serves as a trusted advisor during customer onboarding and deployment projects, ensuring successful installation, configuration, training, and go-live support. This position combines technical expertise, customer engagement, project coordination, and problem-solving to deliver exceptional customer outcomes.

Why Join Ideal?

• Work with cutting-edge software and payment technologies
• Travel to customer locations across the United States and internationally
• Gain experience in software deployment, networking, payments, and operations
• Develop skills leading to consulting, project management, customer success, and technical leadership opportunities

Key Responsibilities

Software Implementation, Customer Training & Support, Technical Services, Project Coordination, Travel & Field Services

Required Qualifications

Strong troubleshooting skills, Windows knowledge, networking fundamentals, customer-facing communication skills, project coordination abilities, and willingness to travel