Client Success & Tech Support Advocate

Ideal Software Systems, Inc.; Meridian (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Major medical and dental insurance

401k plan

Paid vacation and holidays

Personal days

Live and work in a great location

Job summary

Ideal Software Systems is seeking a Client Communications Advocate to maintain strong client relationships, coordinate between support, development, administration, and sales, and expedite internal processes. The role is full-time, on-site in Meridian, MS, and involves administration and technical support tasks.

Qualified candidates have 2+ years in technical or customer service roles, strong communication, and solid Microsoft Office/Google Apps skills. Prior IT and database knowledge is a plus.

Qualifications

• Minimum 2 years of technical and/or customer service experience.
• Experience in Computer Science, Databases, IT, Networks, or BIS.
• Strong Microsoft Office and Google Apps proficiency.
• Ability to navigate VPN/RDP and basic network concepts.

Responsibilities

• Provide complete and timely feedback for all work and issue escalation.
• Field incoming client calls and obtain answers, with internal assistance as needed.
• Maintain visibility for escalated issues with Analysts and Development.
• Track projects and tickets in the system to ensure timely resolution.
• Coordinate with multiple departments to advance projects.
• Cover breaks for the support assistant and respond to client inquiries.
• Take on additional duties as assigned.

Skills

Customer service

Communication

Time management

Typing 50 wpm

Education

AA degree in a related technical or information technology field

Tools

Microsoft Excel

Microsoft Word

Google Applications

Microsoft Windows 10

Access

Job description

Ideal Software Systems is seeking a Client Communications Advocate to maintain strong client relationships, coordinate between support, development, administration, and sales, and expedite internal processes. The role is full-time, on-site in Meridian, MS, and involves administration and technical support tasks.

Qualified candidates have 2+ years in technical or customer service roles, strong communication, and solid Microsoft Office/Google Apps skills. Prior IT and database knowledge is a plus.