Technical Support Specialist — End-User IT

tsys; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Global Payments Inc. in Cincinnati, OH is seeking a Technical Support Associate to provide end-user IT support across desktops, networks, software, and peripherals. You will work to resolve incidents via ITSM queues and maintain accuracy in asset records.

The role requires basic experience with Active Directory, imaging devices, and desktop deployment. A strong customer-focused attitude and team collaboration are essential for success.

Qualifications

• High school diploma or equivalent.
• Experience providing technical support to end users on various devices.

Responsibilities

• Manage IT service requests via ITSM system with timely resolution.
• Assist with Active Directory user objects and account unlocks.
• Prepare desktops and laptops by imaging and deployment for new hires.
• Troubleshoot hardware, OS, software, and peripheral issues.
• Update asset management records and assist procurement as needed.
• Support mobile devices and remote access as required.
• Other duties as assigned.

Skills

Technical support

Active Directory

ITSM

Imaging devices

VDI

Hardware deployment

Education

High School Diploma

Tools

ITSM System

Remote desktop tools

Imaging software

Job description

Global Payments Inc. in Cincinnati, OH is seeking a Technical Support Associate to provide end-user IT support across desktops, networks, software, and peripherals. You will work to resolve incidents via ITSM queues and maintain accuracy in asset records.

The role requires basic experience with Active Directory, imaging devices, and desktop deployment. A strong customer-focused attitude and team collaboration are essential for success.