End-User IT Support Specialist

Global Payments; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Global Payments is seeking a Technical Support Associate to join our IT support team. The role provides end-user assistance across devices, operating systems, software, hardware, and peripherals while resolving incidents and service requests per service levels.

You will manage queues via ITSM, support Active Directory workflows, and prepare equipment for deployment, including physical and virtual desktops, ensuring seamless integration with servers and print resources.

Qualifications

• High School Diploma or Equivalent required.
• Experience providing technical support to end users on various devices, OS and peripherals preferred.
• Familiarity with ITSM processes and incident/service requests a plus.

Responsibilities

• Manage incoming IT service requests with priority based on severity.
• Maintain Active Directory objects and unlock accounts as needed.
• Prepare and image desktops/laptops for deployment and ensure proper interconnectivity with servers and VDI.

Skills

Technical support

Active Directory

ITSM

Desktop imaging

Education

High School Diploma or Equivalent

Tools

Active Directory

Imaging devices

Job description

Global Payments is seeking a Technical Support Associate to join our IT support team. The role provides end-user assistance across devices, operating systems, software, hardware, and peripherals while resolving incidents and service requests per service levels.

You will manage queues via ITSM, support Active Directory workflows, and prepare equipment for deployment, including physical and virtual desktops, ensuring seamless integration with servers and print resources.