End-User Tech Support Specialist (AD & Devices)

Global Payments; Jeffersonville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Learning opportunities

Inclusive team

Community initiatives

Employee assistance program

Global recognition

Job summary

Global Payments is seeking a Technical Support Associate to join Technology Operations in the United States. You will ensure colleagues across North America have the tools, access, and support needed to succeed from anywhere, resolving complex technical issues and driving service excellence.

You'll support Windows, ChromeOS, and Apple devices, administer Active Directory, and leverage platforms like ServiceNow, Intune, SCCM, and Jamf to maintain secure, reliable environments.

Qualifications

• Experience providing end-user technology support across devices and platforms.
• Strong troubleshooting skills with ability to diagnose root causes and resolve issues.
• Experience administering Microsoft Active Directory, including user accounts and security groups.
• Excellent communication and interpersonal skills to guide non-technical users.

Responsibilities

• Deliver timely, effective resolution of end-user technology issues to maximize productivity.
• Own incident and service-request resolution across devices, apps, and access management.
• Improve support processes by identifying root causes and proposing practical fixes.
• Contribute to documentation and knowledge management for scalable support.
• Assist with device provisioning, mobile technology solutions, and secure access for remote workers.

Skills

End-user support

Troubleshooting

AD Administration

Communication

Customer focus

Tools

ServiceNow

Intune

SCCM

Jamf

Microsoft 365

Job description

Global Payments is seeking a Technical Support Associate to join Technology Operations in the United States. You will ensure colleagues across North America have the tools, access, and support needed to succeed from anywhere, resolving complex technical issues and driving service excellence.

You'll support Windows, ChromeOS, and Apple devices, administer Active Directory, and leverage platforms like ServiceNow, Intune, SCCM, and Jamf to maintain secure, reliable environments.