IT Support Specialist: Desktop, AD & End-User Tech

Global Payments

Lindon (UT)

On-site

USD 43,000 - 65,000

Full time

12 days ago

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Job summary

Global Payments is seeking a Technical Support Associate to deliver end-user IT support for devices, OS, software and peripherals. You will track incidents and service requests via ITSM, prioritizing urgent issues to restore services quickly and effectively.

You will work with desktop and mobile environments, handle Active Directory tasks, image devices, and ensure VDI connectivity, contributing to a global team that keeps technology reliable for millions of users.

Qualifications

High School Diploma or Equivalent.
Experience providing technical support to end users on various devices and peripherals.
Bonus: Experience in an Enterprise IT group.

Responsibilities

Manage incoming IT support requests via ITSM system.
Resolve issues and prioritize work based on severity.
Assist with updating and maintaining Active Directory user objects.
Unlocks user accounts and prepares devices by imaging.
Ensure Desktop and Virtual Desktop Infrastructure connect with application and print servers.
Configure hardware and software for new team members.
Respond to technical issues across hardware, OS, and software and follow through to resolution.
Provide replacement equipment as needed.
Update Asset Management systems with hardware and user details.