End-User IT Support Pro II — Elevate Global Tech

Global Payments Inc.; Jeffersonville (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning & development

Inclusive team

Community involvement

Wellbeing support

Recognition platform

Job summary

Global Payments Inc. is seeking a Technical Support Associate to drive reliable technology experiences for colleagues across North America.

You will own incident resolution across devices, applications, and access management, aiming to minimize business disruption and meet service levels.

Join our global Technology Operations team to improve support processes, document knowledge, and empower employees to work confidently from anywhere.

Qualifications

• 2+ years of experience supporting end-user technology, including Windows, ChromeOS, and Apple devices.
• Proven troubleshooting and problem-solving capabilities with ability to diagnose issues and deliver resolutions.
• Experience administering Microsoft Active Directory including user accounts, password resets, and security groups.

Responsibilities

• Drive exceptional end-user experiences by delivering timely and effective resolution of technology issues, maximizing colleague productivity and achieving strong service outcomes.
• Own the resolution of technical incidents and service requests across devices, applications, and access management, ensuring issues are addressed within service level commitments and minimizing business disruption.
• Strengthen technology reliability and operational efficiency by identifying root causes, recommending improvements, and enhancing support processes that reduce recurring issues.

Skills

Windows

ChromeOS

Apple devices

Active Directory

Communication

Customer focus

Tools

ServiceNow

Intune

SCCM

Jamf

Job description

Global Payments Inc. is seeking a Technical Support Associate to drive reliable technology experiences for colleagues across North America.

You will own incident resolution across devices, applications, and access management, aiming to minimize business disruption and meet service levels.

Join our global Technology Operations team to improve support processes, document knowledge, and empower employees to work confidently from anywhere.