Technical Support Associate II: End-User Tech Pro

Greater Giving, Inc.

Jeffersonville (IN)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and benefits

Global benefits

Learning & development

Inclusive team environment

Community involvement

Wellbeing programs

Global recognition platform

Job summary

Global Payments is seeking a Technical Support Associate to join its Technology Operations team. You will deliver reliable end-user support, resolve complex technical issues, and help ensure business continuity for colleagues across North America.

Your expertise will directly influence productivity and service excellence by resolving challenges and enhancing the employee experience. You will own incidents, contribute to knowledge management, and support device provisioning, access management,

Qualifications

2+ years of experience supporting end-user technology (Windows, ChromeOS, Apple devices).
Strong troubleshooting and problem-solving capabilities.
Experience administering Microsoft Active Directory (user accounts, password resets, security groups).
Excellent communication and interpersonal skills.
A proactive, customer-focused mindset with independent prioritization and teamwork.

Responsibilities

Deliver timely resolutions of technology issues to maximize colleague productivity and service outcomes.
Own the resolution of technical incidents and service requests across devices, apps, and access management.
Identify root causes, propose improvements, and enhance support processes.
Contribute to documentation and knowledge management for scalability.
Support device provisioning, mobile solutions, and access management to enable remote work.