Remote End-User Tech Support - Associate II

Global Payments; Jeffersonville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Learning and development

Inclusive team environment

Community initiatives

Employee assistance programme

Global employee recognition

Job summary

Global Payments is seeking a Technical Support Associate to join our Technology Operations team. You will ensure a reliable tech experience for colleagues across North America, resolving complex issues and improving support processes to boost productivity and business continuity.

You’ll handle device provisioning, access management, and support for Windows, ChromeOS, and Apple devices, with opportunities to grow in a global payments leader. This role emphasizes collaboration and customer focus.

Qualifications

• 2+ years of experience supporting end-user technology (Windows, ChromeOS, Apple devices).
• Strong troubleshooting and problem-solving with ability to diagnose root causes and resolve issues.
• Experience administering Microsoft Active Directory and access management.
• Excellent communication and interpersonal skills for guidance and teamwork.
• Proactive, customer-focused mindset with ability to manage priorities independently in a collaborative environment.

Responsibilities

• Deliver timely and effective resolution of technology issues to maximize colleague productivity.
• Own resolution of incidents and service requests across devices, applications, and access management.
• Improve support processes and documentation to reduce recurring issues.
• Contribute to knowledge management and technology refresh projects that enhance scalability.
• Assist with device provisioning and mobility management to support remote work.

Skills

End-user support

Troubleshooting

Windows

ChromeOS

Apple devices

Active Directory administration

Access management

Communication

Team collaboration

Tools

ServiceNow

Microsoft Intune

SCCM

Jamf

Microsoft 365 administration

Job description

Global Payments is seeking a Technical Support Associate to join our Technology Operations team. You will ensure a reliable tech experience for colleagues across North America, resolving complex issues and improving support processes to boost productivity and business continuity.

You’ll handle device provisioning, access management, and support for Windows, ChromeOS, and Apple devices, with opportunities to grow in a global payments leader. This role emphasizes collaboration and customer focus.