Technical Support Specialist: Customer-First Tech Help

Allo-Communications; Greeley (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free internet

401(k) match

Health, vision, dental

Earned Time Off

Tuition assistance

Job summary

ALLO is seeking an entry-level Technical Support Specialist to assist customers with inbound technical inquiries for internet, voice, and video services. You will diagnose issues, schedule service calls, and document interactions while delivering outstanding customer experiences.

We welcome candidates with diverse backgrounds and offer comprehensive training to help you grow in a collaborative call-center environment.

Qualifications

• Customer service experience and strong communication are required.
• Problem-solving skills with attention to detail are essential.
• Comfort with learning new processes and systems.
• Ability to manage multiple computer windows and document notes in tickets.

Responsibilities

• Assist residential and business customers with inbound technical support for ALLO internet, voice, and video products.
• Diagnose issues, implement solutions, and schedule service appointments when needed.
• Deliver excellent customer experiences by listening, asking questions, and guiding customers to resolve issues.

Skills

Customer service

Communication

Problem solving

Adaptability

Typing notes

Teamwork

Education

High school diploma or GED

Tools

Ticket system

Job description

ALLO is seeking an entry-level Technical Support Specialist to assist customers with inbound technical inquiries for internet, voice, and video services. You will diagnose issues, schedule service calls, and document interactions while delivering outstanding customer experiences.

We welcome candidates with diverse backgrounds and offer comprehensive training to help you grow in a collaborative call-center environment.