Technical Support Specialist

Allo Fiber; Colorado; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free internet

401(k) match

Wellness challenges

Medical/vision/dental

Earned Time Off

Community sponsorships

Tuition assistance

Job summary

ALLO Fiber is seeking a Technical Support Specialist to assist customers with inbound technical inquiries related to home internet, voice, and video services. You will diagnose issues, schedule service, and document interactions while delivering friendly, clear assistance.

We welcome entry-level applicants and provide comprehensive training. Prior call-center or telecom experience is a plus, but not required, with opportunities for growth and development.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of experience in customer service or IT support, retail, hospitality, or roles requiring strong communication and problem-solving.
• Prior call center or telecommunications experience is a plus but not required; training provided.

Responsibilities

• Assist residential and business customers with inbound technical support inquiries for ALLO internet, voice, and video products.
• Diagnose issues, implement solutions, and schedule service appointments as needed.
• Deliver excellent customer experiences by actively listening, asking questions, and offering the best possible support.
• Follow up with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets; document interactions in the system.
• Collaborate with internal teams to improve customer support processes.

Skills

Customer service excellence

Communication skills

Problem-solving

Adaptability and teamwork

Willingness to learn

Education

High school diploma or GED

Tools

Ticketing system

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Do you thrive on solving technical challenges and delivering exceptional customer service? Join our welcoming and collaborative Technical Support Team, where diversity, equity, and inclusion are at the heart of everything we do. Every member is respected, supported, and provided with opportunities for growth and success.

As a Technical Support Specialist, you’ll be a trusted guide, helping customers resolve technical challenges with confidence, empathy, and expertise. If you're new to technical support but eager to learn and grow, we offer comprehensive training and professional development to support your success in this dynamic role.

RESPONSIBILITIES

• Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
• Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
• Conduct follow-ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets.
• Accurately document customer interactions and support requests in our system.
• Collaborate with internal teams to improve customer experience and technical support processes.
• Other duties as assigned.

EDUCATION

• High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.

EXPERIENCE

• Entry-level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service.
• 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving.
• Prior call center or telecommunications experience is a plus but not required—we provide full training for motivated individuals!

SKILLS / KNOWLEDGE / ABILITIES

• Commitment to delivering excellent customer service and support.
• Adaptable, collaborative, and capable of excelling in a dynamic setting.
• Proficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system.
• Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner.
• Willingness to learn and grow within the company.

REQUIREMENTS

• Raise objects up to 25 lbs
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Ability to observe details at far range

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [e-mail].

ALLO is a Drug Free and Tobacco Free Workplace.