Residential Customer Service / First Impression

Allo-Communications; Eaton (CO); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Health and Wellness benefits

Earned Time Off (ETO)

Tuition Assistance

Job summary

ALLO is hiring for a customer service professional in Colorado. This 100% in-office position requires answering calls and emails, processing orders, scheduling installations, and handling billing changes with accuracy and care.

Expect a seven-week training program, Monday–Friday, 8:00 am–5:00 pm CT, with a flexible schedule thereafter. Compensation ranges from $17 to $19 per hour, depending on experience, with a comprehensive benefits package offered by ALLO.

Qualifications

• Well-spoken communicator with phone, email or in-person support
• Problem solver who helps customers feel cared for
• Able to learn new concepts and troubleshoot clearly
• Self-directed, multitasker who can handle confidential information
• Strong communication and interpersonal skills are essential

Responsibilities

• Process incoming orders for new installations and provisioning
• Complete change of service requests and billing for services
• Perform other admin duties and scheduling tasks as needed
• Handle in-store customer service, payments, scheduling and inquiries
• Provide an excellent customer experience to all visitors and callers

Skills

Well-spoken communicator

Problem solving

Learning ability

Multitasking

Handling confidential information

Education

High school diploma or equivalent

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.RESPONSIBILITIES:Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered.Complete change of service requests (open service orders and make changes to accounts).Other Admin duties and responsibilities as assigned.Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord CallsStorefront in-person customer service coverage when needed. This will include taking payments, answering questions, scheduling appointments, and other tasks required to assist our walk-in customers.Provide an excellent customer experience!Colorado Residents: Typical pay for this role is $17 to $19 an hour depending on experience.EDUCATION:High school diploma or equivalentEXPERIENCE:1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferredSKILLS / KNOWLEDGE / ABILITIES:Well-spoken communicator, who can confidently give solutions by phone, email or in person.Problem solver: you can see through the eyes of another and help them feel assured they are well cared for.Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.Ability to be self-directed, multitask and the ability to handle confidential information.REQUIREMENTS:This position is 100% in officeMandatory training for 7 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.Raise objects up to 25 lbs.Remain upright on feet for extended periodsRemain stationary for extended periodsAbility to communicate informationAbility to operate a computerPossess/Maintain a valid Driver’s LicenseTravel requirement: 25%People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.Get ready to plug into the perks at ALLO:Free internet? You bet. Plus, awesome discounts on other ALLO services.Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [e-mail] is a Drug Free and Tobacco Free Workplace.