Help Desk Associate: Tier 1 IT Support

AlloSource®; Centennial (CO); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Job summary

AlloSource, a mission-driven biotech company based in Centennial, Colorado, is seeking a Tier 1 IT Help Desk associate. You will be the first point of contact for end users, delivering professional, empathetic support across phone, chat, and email.

Responsibilities include guiding customers through technical issues, logging incidents in the ticketing system, collaborating with IT staff, and contributing to knowledge base improvements. A on-call rotation is required.

Qualifications

• High School diploma or equivalent.
• 0–1+ years of customer service experience.
• Ability to communicate in English proficiently.
• Knowledge of Windows operating environment.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide first-line IT support across phone, chat, email, and walk-ins.
• Guide users through technical issues and diagnose problems.
• Log and track incidents in the ticketing system.
• Escalate complex issues to Tier 2 and vendor partners.
• Maintain documentation and contribute to knowledge base.
• Participate in on-call rotation.

Skills

Customer service

Verbal & written communication

English proficiency

Ability to learn new technologies

Windows OS

Microsoft Office

Education

Associates degree or higher in IT

Tools

Ticketing systems

Knowledge base

Remote assistance tools

Job description

AlloSource, a mission-driven biotech company based in Centennial, Colorado, is seeking a Tier 1 IT Help Desk associate. You will be the first point of contact for end users, delivering professional, empathetic support across phone, chat, and email.

Responsibilities include guiding customers through technical issues, logging incidents in the ticketing system, collaborating with IT staff, and contributing to knowledge base improvements. A on-call rotation is required.