Customer-Focused Tech Support Specialist

Allo Fiber; Colorado; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free internet

401(k) match

Wellness challenges

Medical/vision/dental

Earned Time Off

Community sponsorships

Tuition assistance

Job summary

ALLO Fiber is seeking a Technical Support Specialist to assist customers with inbound technical inquiries related to home internet, voice, and video services. You will diagnose issues, schedule service, and document interactions while delivering friendly, clear assistance.

We welcome entry-level applicants and provide comprehensive training. Prior call-center or telecom experience is a plus, but not required, with opportunities for growth and development.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of experience in customer service or IT support, retail, hospitality, or roles requiring strong communication and problem-solving.
• Prior call center or telecommunications experience is a plus but not required; training provided.

Responsibilities

• Assist residential and business customers with inbound technical support inquiries for ALLO internet, voice, and video products.
• Diagnose issues, implement solutions, and schedule service appointments as needed.
• Deliver excellent customer experiences by actively listening, asking questions, and offering the best possible support.
• Follow up with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets; document interactions in the system.
• Collaborate with internal teams to improve customer support processes.

Skills

Customer service excellence

Communication skills

Problem-solving

Adaptability and teamwork

Willingness to learn

Education

High school diploma or GED

Tools

Ticketing system

Job description

ALLO Fiber is seeking a Technical Support Specialist to assist customers with inbound technical inquiries related to home internet, voice, and video services. You will diagnose issues, schedule service, and document interactions while delivering friendly, clear assistance.

We welcome entry-level applicants and provide comprehensive training. Prior call-center or telecom experience is a plus, but not required, with opportunities for growth and development.