Voice Customer Service Associate — First-Call Resolution

Alight Solutions; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage options

Vacation and sick leave

Continuing education and training

Job summary

Alight Solutions is seeking an Associate in Customer Service to represent the Service Center by delivering timely and accurate customer assistance via phone and web chat. The ideal candidate should have 2-5 years of international customer service experience and be equipped with excellent communication skills.

This role requires adherence to service level agreements while providing quality solutions and ensuring customer satisfaction. We offer various benefits, including health coverage, vacation, and educational support.

Qualifications

• 2-5 years of experience in International Customer Service.
• Excellent verbal and written communication skills.
• Ability to work evening/night shifts.

Responsibilities

• Spend 100% of production time logged in on calls.
• Deliver positive customer satisfaction through effective communication.
• Maintain quality and adhere to service level agreements.

Skills

Customer Service Experience

Communication Skills

Analytical Skills

MS- Office Applications

Typing Speed

Job description

Alight Solutions is seeking an Associate in Customer Service to represent the Service Center by delivering timely and accurate customer assistance via phone and web chat. The ideal candidate should have 2-5 years of international customer service experience and be equipped with excellent communication skills.

This role requires adherence to service level agreements while providing quality solutions and ensuring customer satisfaction. We offer various benefits, including health coverage, vacation, and educational support.