Technical Support Specialist - Cloud Security & Dealer Help

Wasatch Property Management, Inc.; United States; Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) Match

HSA/FSA

Childcare Assistance

Life Insurance

Short-Term Disability

Employee Assistance

Financial Planning

PTO & Holidays

Résumé du poste

ProdataKey, a Utah-based tech solutions provider, is seeking a Technical Support Specialist for our support center. You will assist ProdataKey dealers with technical issues, leveraging strong troubleshooting and clear communication.

Ideal candidates have a passion for technology and are adept at diagnosing hardware, networking, and software problems, with experience in Salesforce, Jira, Zendesk, or PDK.io preferred.

Qualifications

• Proven technical skills requirement.
• Computer proficiency and basic office software.
• Ability to work full time in an office environment.

Responsabilités

• Inbound dealer support via calls, chat, and email with first contact resolution.
• Diagnose hardware, networking, and software issues for dealers and users, document notes.
• Authorize and process RMAs following company guidelines.
• Document notes in Salesforce and update knowledge articles.

Connaissances

Technical skills

Office software

Outils

Salesforce

Jira

Zendesk

PDK.io

Description du poste

ProdataKey, a Utah-based tech solutions provider, is seeking a Technical Support Specialist for our support center. You will assist ProdataKey dealers with technical issues, leveraging strong troubleshooting and clear communication.

Ideal candidates have a passion for technology and are adept at diagnosing hardware, networking, and software problems, with experience in Salesforce, Jira, Zendesk, or PDK.io preferred.