Remote SaaS Customer Support Specialist - Data-Driven

J.D. Power; United States; Remoto; USD 29.000 - 34.000; Tempo integral

Resumo da vaga

JD Power seeks a customer support specialist to guide dealership users through applications, data, and integrations in a remote, flexible work model. You will diagnose issues, communicate solutions, and manage expectations for a data-driven customer base.

Ideal candidates bring 1–3 years in SaaS or data-driven support, strong analytical and communication skills, and demonstrated experience troubleshooting software and APIs.

Qualificações

• 1-3 years of customer support or technical support experience in a SaaS or data-driven environment.
• Strong analytical, diagnostic, and communication skills, with experience troubleshooting software and APIs.

Responsabilidades

• You will be the frontline of customer experience, guiding dealership users through applications, data, and integrations.
• You will diagnose issues, communicate solutions, and manage expectations in fast-paced dealer environments.

Conhecimentos

Customer support

Technical support

Analytical skills

Troubleshooting APIs

Communication skills

Descrição da vaga

JD Power seeks a customer support specialist to guide dealership users through applications, data, and integrations in a remote, flexible work model. You will diagnose issues, communicate solutions, and manage expectations for a data-driven customer base.

Ideal candidates bring 1–3 years in SaaS or data-driven support, strong analytical and communication skills, and demonstrated experience troubleshooting software and APIs.