Dealer Tech Support Specialist – Security Solutions

Digital Monitoring Products; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Life Insurance

Disability insurance

Paid time off

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products is seeking a Technical Support Representative to serve our dealers nationwide. You will provide technical assistance, troubleshoot issues, and help customers install and configure DMP products, ensuring clear solutions or actionable paths at every step.

The ideal candidate remains curious, dependable, and eager to learn. You will document customer interactions, escalate complex issues when needed, participate in hands‑on training, and continually expand your knowledge

Qualifications

• Excellent verbal communication skills with confidence, competence and empathy.
• Strong troubleshooting and problem‑solving abilities.
• Excellent attention to detail and high accuracy.
• Strong typing and computer skills.
• Working knowledge of computer hardware, software, and digital data communications.
• Ability to learn technical information quickly and apply it.
• Ability to follow detailed instructions accurately.
• Ability to remain calm, professional, and solution‑focused in high‑pressure situations.
• Team player with reliable attendance and punctuality.
• openness to feedback and willingness to continuously improve.
• Alarm installation or contact‑center experience is a plus.

Responsibilities

• Answer calls and provide technical support for installation, configuration, and troubleshooting of DMP products.
• Diagnose problems by asking the right questions and provide effective solutions.
• Document customer interactions and troubleshooting steps in notes.
• Verify solutions by testing and researching documentation and resources.
• Escalate customer issues to supervisors when needed.
• Build strong relationships with dealers and prioritize their needs.
• Continue to expand knowledge of DMP products, security industry, and emerging technologies.
• Participate in hands‑on training and online learning.
• Share knowledge with fellow team members.
• Adhere to DMP Data Classification Standard.
• Look for process improvements while maintaining quality and compliance.
• Support the team with other responsibilities as needed.

Skills

Verbal communication

Troubleshooting

Attention to detail

Typing

Computer skills

Hardware knowledge

Software knowledge

Fast learner

Team player

Professionalism

Job description

Digital Monitoring Products is seeking a Technical Support Representative to serve our dealers nationwide. You will provide technical assistance, troubleshoot issues, and help customers install and configure DMP products, ensuring clear solutions or actionable paths at every step.

The ideal candidate remains curious, dependable, and eager to learn. You will document customer interactions, escalate complex issues when needed, participate in hands‑on training, and continually expand your knowledge