Systems Technician and Helpdesk: Onboarding & Salesforce

Wasatch Property Management, Inc.; Draper (UT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid PTO

HSA

Paid Holidays

Job summary

ProdataKey in Draper, UT is seeking a Systems Technician/Helpdesk to support hardware, user accounts, and essential IT platforms. You’ll manage onboarding/offboarding, MFA enrollment, and provide front-line Salesforce CRM support and basic administration.

You will also handle asset tracking, license management, and create end-user self-service documentation to improve efficiency and reliability across the team.

Qualifications

• 1-3 years in IT support or helpdesk experience.
• Experience administering cloud productivity suites with user/group/license management.
• Familiarity with a CRM platform as a user or junior admin.
• Basic networking literacy (TCP/IP, DHCP, DNS, VLANs).
• Ability to create, edit, and maintain technical documentation.

Responsibilities

• Initial support for laptops, desktops, peripherals, and conference room equipment.
• Front-line Salesforce CRM support for users and permissions.
• Salesforce CRM workflow and system administration, maintenance, troubleshooting.
• User account management, password resets, onboarding/offboarding provisioning.
• Manage helpdesk queue, software license tracking, hardware/assets, and documentation.

Skills

IT support

Cloud admin

Salesforce CRM

Networking

Education

CompTIA A+

Google IT Support

Tools

Salesforce CRM

Job description

ProdataKey in Draper, UT is seeking a Systems Technician/Helpdesk to support hardware, user accounts, and essential IT platforms. You’ll manage onboarding/offboarding, MFA enrollment, and provide front-line Salesforce CRM support and basic administration.

You will also handle asset tracking, license management, and create end-user self-service documentation to improve efficiency and reliability across the team.