Systems Technician/Helpdesk - Draper, UT

Wasatch Property Management, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Holidays

Health Savings Account

Job summary

Wasatch Property Management, Inc. in Draper, UT is seeking a Systems Technician to be the frontline for hardware, user accounts, and IT platforms. You will provision accounts, enroll MFA during onboarding and offboarding, troubleshoot endpoint devices, and provide Salesforce CRM support and basic admin.

You will manage assets, track licenses, and create clear technical and self-service documentation. If you enjoy problem solving and keeping technology reliable, join our team at our Draper

Qualifications

• 1–3 years in IT support or helpdesk.
• Experience administering cloud productivity suites.
• Familiarity with a major CRM platform as a user or junior administrator.
• Basic networking literacy (TCP/IP, DHCP, DNS, VLANs).
• Ability to create, edit, and maintain technical documentation.
• Strong communication and collaboration with stakeholders.

Responsibilities

• Serve as primary contact for hardware and devices.
• Front-line Salesforce CRM support and basic admin.
• User account management, password resets, MFA enrollment.
• Onboarding and offboarding provisioning and deprovisioning.
• Manage asset tracking and software licenses.
• Create and maintain IT process and self-service documentation.
• Triage and manage helpdesk ticket queue.

Skills

IT support

CRM administration

Networking basics

Technical documentation

User onboarding/offboarding

Communication skills

Tools

Salesforce CRM

Microsoft 365

Active Directory / IDP

Job description

About the Role

As a Systems Technician, you will serve as the primary point of contact for our team's hardware, user accounts, and essential IT platforms. In this hands‑on role, you will manage user account provisioning and MFA enrollment during onboarding and offboarding, troubleshoot endpoint devices, and provide front‑line Salesforce CRM support and basic administration. Beyond resolving daily user tickets, you will manage hardware assets, track software licenses, and build clear technical and self‑service documentation. If you are a proactive problem‑solver with a passion for troubleshooting and a knack for keeping technology reliable, we would love to have you on our team.

Essential Functions

• Initial point of support for all laptops, desktops, peripherals, video displays, and conference room equipment.
• Front‑line Salesforce CRM support for users, permissions, case triage, basic troubleshooting Salesforce CRM workflow and general system administration, maintenance, and troubleshooting.
• Initial point of support for user account management, password resets, and troubleshooting.
• Manage employee onboarding and offboarding (provisioning, MFA enrollment, deprovisioning)
• User and group administration within the company IDP/user account management platform.
• Manage the helpdesk ticket queue to accurately reflect current workload, problem systems, etc.
• End user software license tracking.
• Management and asset tracking of end‑user devices and equipment.
• Endpoint enrollment and software deployment.
• Create and maintain thorough documentation related to IT processes and procedures.
• Create and maintain end user self‑service helpdesk documentation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• 1‑3 Years in IT support or helpdesk, or equivalent hands‑on experience
• Experience administering a cloud productivity suite, including user, group, and license management
• Familiarity with a major CRM platform as a user or junior administrator
• Basic networking literacy regarding TCP/IP, DHCP, DNS, VLANs, etc.
• Solid troubleshooting skills
• Ability to create, edit, and maintain technical documentation
• Effective communication skills and the ability to collaborate with stakeholders on technical issues

Preferred Qualifications

• Technical certifications, such as CompTIA A+, Google IT Support, etc.
• Exposure to mobile device management tools
• Experience with automation scripting
• Familiarity with support ticketing platforms
• Physical access control/security industry background

Compensation & Benefits

Competitive salary based on experience

Comprehensive medical, dental, and vision coverage

401(k) with company match

3 weeks PTO annually

Paid company holidays

Health Saving Account

Pay Rate Type Salary, Full Time Position Location

This position is an in-person, non-remote role working from PDK's headquarters located in Draper, UT.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Prolonged sitting and occasionally lifting/pushing more than 30 pounds or exerting heavy force, in a wide disparity of environmental conditions.

About ProdataKey

ProdataKey (PDK) is a leading innovator in commercial access control. Our intuitive, cloud‑based solutions protect life and property across thousands of facilities every day. For 10 consecutive years, PDK has been recognized among Utah’s Top 100 fastest‑growing companies. Pay Rate Type: Salary