Technical Support Specialist - Draper, UT

ProdataKey, Inc.; Draper (UT); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401(k) plan with employer match

HSA & FSA funding

Childcare Assistance

Company paid Life Insurance

Short-Term Disability

Employee Assistance Programs

Financial Planning

PTO, holidays & sick leave

Job summary

ProdataKey is seeking a Technical Support Specialist in Draper, UT to assist dealers with technical inquiries and resolve issues across hardware and software. The role emphasizes strong communication, rapid problem solving, and precise documentation in our systems.

You will engage with customers, engineers, and internal teams to ensure high-quality support. Ideal candidates bring hands-on experience with access control, networking, and related technologies; Salesforce/Jira/Zendesk experience is

Qualifications

• Proven technical skills and solid computer proficiency.
• Experience with basic office software such as Microsoft and Google Suite.
• Ability to work full time in an office environment.

Responsibilities

• Inbound Dealer Support: handle calls, chat, and email with first contact resolution.
• Troubleshooting: diagnose hardware, networking, and software issues for dealers and users.
• RMA Processing: authorize and process RMAs per company guidelines.
• Documentation: record detailed notes in Salesforce and update knowledge articles.

Skills

Technical skills

Computer proficiency

MS Office & Google Suite

Tools

Salesforce

Jira

Zendesk

PDK.io

Job description

Technical Support Specialist - Draper, UT# ProdataKey Careers## Technical Support Specialist - Draper, UTApply: PDK: Full time: Posted Yesterday: R22763**About ProdataKey** ProdataKey (PDK) is an award-winning manufacturer and provider of cloud-based security solutions for the commercial environment. Through our advanced technology and easy-to-use software, we help protect life and property around the globe. ProdataKey’s family-like atmosphere is built around trust and candor towards our employees, with a focus on constant improvement. Experimentation without fearing failure leads to a culture of teamwork and innovation. PDK’s unique culture is filled with friendship, mentorship, snacks, ping-pong, and so much more. **Job Summary**Ready to work in an exciting environment with a great close-knit team?ProdataKey is a growing Utah technology company. We have an immediate need for a Technical Support Specialist in our support center providing support to ProdataKey dealers.Ideal Candidates have a genuine passion for technology, exceptional troubleshooting skills with complex systems, strong communication skills and the ability to think quickly.Proven experience in installing or troubleshooting access control, security, surveillance, automation, commercial door hardware, low voltage wiring, and networking makes you a strong candidate but is not required. If you do not have that direct experience but believe you are ready for the technical challenge, apply! **Job Responsibilities*** **Inbound Dealer Support:** Answer incoming technical support calls, chat, and email inquiries, with a goal of first contact resolution.* **Troubleshooting:** Diagnose hardware, networking, and software issues supporting PDK dealers and system users, document detailed case notes, and report defects for product engineering.* **RMA Processing:** Authorize and process Return Merchandise Authorizations (RMAs) following company guidelines.* **Documentation:** Document clear and detailed notes in Salesforce, report found defects, and update internal and dealer-facing knowledge articles. **Minimum Requirements*** Proven technical skills* Computer proficiency* Proficient in basic office software such as Microsoft and Google Suite products* Ability to work full time in an office environment**Preferred Experience*** Install or Troubleshooting of: Low voltage wiring, Networking, Access control, Commercial automation, Security, Commercial door hardware* Software experience in: Salesforce, Jira, Zendesk, PDK.io**Benefits*** Health, Vision & Dental Insurance* 401(k) plan with employer match* Health Saving Account & Flexible Spendings Account* Childcare Assistance* Company Paid Life Insurance* Short-Term Disability* Employee Assistance Programs* Financial Planning* PTO, holiday and sick leaveCheck us out at http://www.prodatakey.com/!**Pay Rate Type:**Hourly*If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us**!*