Technical Support Specialist, Avaya Canada (Fully Remote)

Anovia; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Anovia, a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, is seeking a Tier 2 Avaya specialist in the United States. You will provide hands-on support for Avaya Communication Manager, Session Manager, and System Manager, and contribute to ongoing system improvements.

You will perform packet capture analysis, root-cause investigation of VoIP issues, and document troubleshooting steps in the CRM, collaborating with a close-knit technical team across the

Qualifications

• 3–5 years of hands-on Avaya enterprise experience.
• Solid knowledge of VoIP, SIP, and networking protocols.
• Proficiency with Wireshark and packet analysis tools.

Responsibilities

• Provide Tier 2 technical support for Avaya Communication Manager, Session Manager, and System Manager.
• Perform packet capture analysis and root-cause analysis for VoIP issues.
• Document troubleshooting steps and maintain CRM records.

Skills

Avaya enterprise experience

VoIP networking

SIP knowledge

Wireshark proficiency

Tools

Wireshark

Job description

• Provide Tier 2 technical support for Avaya Communication Manager, Session Manager, and System Manager.
• Perform packet capture analysis and root-cause analysis for VoIP issues.
• Document troubleshooting steps and maintain CRM records.

Required Qualifications:

• 3-5 years of hands-on Avaya enterprise experience.
• Strong knowledge of VoIP, SIP, and networking protocols.
• Proficiency with Wireshark and packet analysis tools.

About Anovia:

• Over 20 years of expertise in telecommunications outsourcing.
• Trusted partner to Fortune 500 and Fortune 1000 companies.
• Global team of over 200 professionals.

Why Work With Us:

• Collaborate with a skilled, close-knit technical team.
• Engage in meaningful customer interactions and system improvements.
• Work on technically challenging projects that genuinely matter.

Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.