Avaya VoIP Support Specialist — Tier 2 Expert

Anovia

United States

Remote

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Anovia, a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, is seeking a Tier 2 Avaya specialist in the United States. You will provide hands-on support for Avaya Communication Manager, Session Manager, and System Manager, and contribute to ongoing system improvements.

You will perform packet capture analysis, root-cause investigation of VoIP issues, and document troubleshooting steps in the CRM, collaborating with a close-knit technical team across the

Qualifications

3–5 years of hands-on Avaya enterprise experience.
Solid knowledge of VoIP, SIP, and networking protocols.
Proficiency with Wireshark and packet analysis tools.

Responsibilities

Provide Tier 2 technical support for Avaya Communication Manager, Session Manager, and System Manager.
Perform packet capture analysis and root-cause analysis for VoIP issues.
Document troubleshooting steps and maintain CRM records.

Skills

Avaya enterprise experience

VoIP networking

SIP knowledge

Wireshark proficiency

Tools

Wireshark

Job description

You will perform packet capture analysis, root-cause investigation of VoIP issues, and document troubleshooting steps in the CRM, collaborating with a close-knit technical team across the

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